Terms of Service

Last Updated: June 2026

Welcome to EVVRPaws Grooming. By booking an appointment with us, you agree to the following Terms of Service.

1. Appointments

Appointments can be booked online or in person. We kindly ask that clients arrive on time for their scheduled appointment.

Late arrivals may result in a shortened service or the need to reschedule, depending on our schedule and availability.

2. Pet Health & Behaviour

For the safety of all pets and staff:

• Owners must disclose any known health conditions, injuries, allergies, behavioural concerns, or recent surgeries before the appointment.

• We reserve the right to refuse or discontinue grooming services if a pet displays aggressive behaviour or if grooming poses a risk to the pet's health or the safety of our team.

• In the event of a medical emergency, we will make every effort to contact the owner immediately. If urgent veterinary attention is required, the owner agrees to be responsible for any associated costs.

3. Vaccinations

All pets must be up to date with their core vaccinations and free from contagious illnesses, parasites, fleas, or ticks.

If fleas or ticks are discovered during the grooming appointment, additional treatment fees may apply, and we reserve the right to discontinue the service if necessary.

4. Matting & Coat Condition

Severely matted coats can cause discomfort and may require a shorter clip than originally requested.

By booking a grooming appointment, owners acknowledge that:

• Matted coats may need to be shaved for the welfare of the pet.

• Removal of severe matting may reveal pre-existing skin conditions, irritation, or injuries that were not visible beforehand.

• EVVRPaws Grooming will not be held responsible for conditions resulting from pre-existing matting.

5. Satisfaction

We aim to provide the highest standard of grooming and care. If you are dissatisfied with any aspect of the service, please notify us within 48 hours of your appointment so we can address your concerns.

6. Payment

A 50% deposit is required when booking an appointment. This payment will go towards the final payment, this payment will be kept in the case of no-shows.Payment is due upon completion of the grooming service unless otherwise agreed.

We reserve the right to amend pricing based on coat condition, size, temperament, grooming time required, or additional services requested.

Cancellation Policy

We understand that plans can change. To ensure fairness to all clients and allow us to offer appointments to other pets, we ask for the following notice periods:

Cancellations & Rescheduling

• Appointments cancelled or rescheduled with 48 hours or more notice will incur no charge.

• Appointments cancelled with less than 48 hours notice may be subject to a cancellation fee of up to 50% of the scheduled service cost.

• Appointments cancelled with less than 24 hours notice may be charged 100% of the scheduled service cost.

No-Shows

Clients who fail to attend a scheduled appointment without notice may be charged the full cost of the appointment. 50% deposit paid when booking will be kept in the case of a no-show. Clients may be asked to pay the remaining 50% of their last service before rebooking.

Late Arrivals

Clients arriving more than 15 minutes late may need to be rescheduled, and cancellation fees may apply at our discretion.

Right to Refuse Service

EVVRPaws Grooming reserves the right to refuse service to any pet where:

• The pet's health or welfare may be compromised by grooming.

• The pet presents a risk to staff or other animals.

• Owners fail to provide accurate information regarding the pet's health or behaviour.

• The terms outlined above are not adhered to.

By booking an appointment with EVVRPaws Grooming, you acknowledge that you have read and agree to these Terms of Service and Cancellation Policy.