Frequently Asked Questions
Q: Do I need to stay during the appointment?
No. We generally ask owners to drop off their pet and return at the agreed collection time to ensure a calm and stress-free environment.
Q: How long will the appointment take?
The duration depends on your pet's size, coat condition, temperament, and the services requested. Most appointments take between 1.5 and 3 hours.
Q:What if my dog has never been groomed before?
That's absolutely fine. We take a gentle, patient approach and work at your pet's pace to ensure their first grooming experience is as positive as possible.
Q:What vaccinations does my dog need?
For the safety of all pets, dogs should be up to date with their vaccinations and free from contagious illnesses. You may be asked to provide medical records/history when booking your groom appointment.
Q:What happens if my dog's coat is matted?
Severe matting can be uncomfortable and may require a shorter clip than requested. We will always prioritize your dog's welfare and discuss the best option with you.
Q:Do you take photos of my dog?
We love showcasing our furry clients! We may take before-and-after photos for our website and social media, but only with the owner's permission.
Q:What if I need to cancel my appointment?
We ask for at least 48 hours' notice for cancellations or rescheduling. Please Note: Cancellation/Rescheduling/No Show after the 48 hour period incur a fee. Please refer to our Cancellation Policy for full details.